What Data We Collect
We collect only the data necessary to provide you with the best rental experience while protecting your privacy.
Personal Information
Account Information
Required
- • Name (First & Last)
- • Email address
- • Phone number
- • Date of birth
- • Password (encrypted)
Optional
- • Profile photo
- • Bio/Description
- • Languages spoken
- • Preferences
Identity Verification (KYC)
For landlords and certain bookings, we may require:
- • Government-issued ID (passport, national ID)
- • Selfie verification photo
- • Address verification documents
- • Automated document checks and face comparison, with your explicit consent (see the Privacy Policy)
Why: Legal compliance, fraud prevention, trust & safety
Booking & Payment Data
Booking Information
- • Check-in/check-out dates
- • Number of guests
- • Property preferences
- • Special requests
- • Booking history
Payment Information
- • Credit card details (via Stripe / PayPal - PCI-DSS)
- • Billing address
- • Transaction history
- • Refund records
Note: Payment card details are never stored on our servers. Payment processing is handled securely by Stripe (cards and PromptPay), with PayPal available as an alternative.
Property Data (Landlords)
Property Details
- • Property address & location
- • Property descriptions
- • Photos and videos
- • Amenities and features
- • Pricing and availability
Legal Documents
- • Ownership documentation
- • Rental agreements
- • Property licenses/permits
- • Insurance certificates
Usage & Technical Data
Automatically Collected
Device Info
- • IP address
- • Browser type
- • Device type
- • Operating system
Usage Patterns
- • Pages visited
- • Search queries
- • Click patterns
- • Time on site
Cookies
- • Session cookies
- • Preference cookies
- • Analytics cookies
- • Marketing cookies
Communications
In-Platform Messages
Messages between tenants and landlords regarding:
- • Booking inquiries
- • Property questions
- • Check-in/check-out coordination
Customer Support
Communications with our support team:
- • Support tickets
- • Email correspondence
- • Chat transcripts
How ElefyMove Staff Access Messages
In-platform messages are private between the parties. ElefyMove staff may access message content only for the following purposes, and each access is purpose-bound and logged:
- • Tenancy Records evidence you request
- • Safety and fraud investigation
- • Legal compliance and lawful orders
- • Support, at your request
Why We Collect This Data
Essential Services
- • Create and manage your account
- • Process bookings and payments
- • Facilitate tenant-landlord communication
- • Provide customer support
Trust & Safety
- • Verify identities (KYC compliance)
- • Prevent fraud and abuse
- • Ensure platform security
- • Comply with legal requirements
Improve Services
- • Analyze usage patterns
- • Personalize recommendations
- • Enhance user experience
- • Develop new features
Marketing (Optional)
- • Send promotional emails
- • Share platform updates
- • Conduct surveys
- • You can opt-out anytime
You Control Your Data
Under Thailand's PDPA, you have comprehensive rights to access, correct, delete, and control your personal data.
View Your Rights→